Customer Reactions to Voluntary Use of Automated Service Interactions: Structured Abstract

Presenters/Authors

Hyunju Shin, Georgia Southern UniversityFollow
Bo Dai, Georgia Southern UniversityFollow

Document Type

Presentation

Presentation Date

5-2019

Abstract or Description

This presentation was given at the 2019 Academy of Marketing Science Annual Conference.

Sponsorship/Conference/Institution

2019 Academy of Marketing Science Annual Conference

Location

Vancouver, Canada

Recommended Citation

Shin, Hyunju, Bo Dai. 2019. "Customer Reactions to Voluntary Use of Automated Service Interactions: Structured Abstract." Department of Marketing Faculty Presentations. Presentation 46.
https://digitalcommons.georgiasouthern.edu/marketing-facpres/46