Service Improvement Strategies: Application of the 5-Gaps Model
Document Type
Presentation
Presentation Date
6-2015
Abstract or Description
This presentation was given at the Georgia State University IT Services Conference.
Sponsorship/Conference/Institution
Georgia State University IT Services Conference
Recommended Citation
Suboleski, Stanley Douglas.
2015.
"Service Improvement Strategies: Application of the 5-Gaps Model."
Department of Logistics & Supply Chain Management Faculty Presentations.
Presentation 110.
https://digitalcommons.georgiasouthern.edu/logistics-supply-facpres/110
COinS
