Volume 3, Number 1 (2012)
Articles
Editors' Comments for JAMT Volume 3, Number 1
Michael McCall
The Role of Customer Loyalty to the Salesperson in Generating Premium Revenue for Retailers
Ronald A. Clark, James J. Zboja, and Clay M. Voorhees
Customer Complaint Handling: The Importance of Employee Training for Customer Service
Nader Shooshtari, Shawn Clouse, and Simona Stan
Psychographic Segmentation in a Unique Service Industry: A Typology Based on Consumers’ Levels of Consumption of Live and Media-Based Spectator Sports
Tammy McCullough and Sam Fullerton
An Empirical Taxonomy of Tourist Information Search Strategies
Stephen W. Clopton, James E. Stoddard, and Mike R. Evans
Understanding the Service Environment: How Does Music, Color, and Aroma Impact Customers?
Anita Whiting
Control and Fairness in Customer Service
Odile J. Streed and Albert Kagan
