Document Type
Article
Publication Date
6-15-2011
Abstract
Author's biography: C. David Shepherd, professor of marketing & director of the Center for Sales Excellence at Georgia Southern University. He can be contacted at 912-478-1961 or dshepherd@georgiasouthern.edu.
Recommended Citation
Shepherd, C. David, "Customer Service has Five Quality Elements" (2011). College of Business: News & Publications. 477.
https://digitalcommons.georgiasouthern.edu/coba-pubs/477
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