Policy Number


Date Issued


Document Type

Policy (open access)


The Policy and Procedures on Handling Complaints codifies best practice in handling formal, written complaints received from students, faculty, staff, and others as well as ensures that the University maintains appropriate procedures and applies these procedures fairly and consistently. This policy complies with the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) Principles of Accreditation (Section 12, Number 4).

The Policy and Procedures on Handling Complaints is effective with the implementation of the new, consolidated university (fall 2018).

Responsible Party

Associate Vice President for Human Resources

Responsible Party

Provost and Vice President for Academic Affairs


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