Using Statistical Process Control to Enhance Student Progression

Document Type

Article

Publication Date

Spring 2012

Publication Title

Journal of Learning in Higher Education

ISSN

1936-346X

Abstract

Public interest in educational outcomes has markedly increased in the most recent decade; however, quality management and statistical process control have not deeply penetrated the management of academic institutions. This paper presents results of an attempt to use Statistical Process Control (SPC) to identify a key impediment to continuous improvement in the academic setting and to facilitate continual improvement of instructional performance. An illustration from an undergraduate degree program in business administration is provided.

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