Title

Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance

Document Type

Presentation

Publication Date

11-21-2016

Abstract

The main goal of this study is to conduct a content analysis of patient-generated online reviews of health providers. More specifically, we aim at identifying emotional themes within patient online reviews and their influence on the patient overall satisfaction.

Sponsorship/Conference/Institution

Decision Sciences Institute Annual Meeting (DSI)

Location

Austin, TX

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