Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance
The main goal of this study is to conduct a content analysis of patient-generated online reviews of health providers. More specifically, we aim at identifying emotional themes within patient online reviews and their influence on the patient overall satisfaction.
Decision Sciences Institute Annual Meeting (DSI)
Terpend, Regis, James Kroes, Christian L. Rossetti.
"Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance."
Logistics & Supply Chain Management Faculty Presentations.