Logistics & Supply Chain Management: Faculty Presentations (1998-2020)
Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance
Document Type
Presentation
Presentation Date
11-21-2016
Copyright
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Abstract or Description
The main goal of this study is to conduct a content analysis of patient-generated online reviews of health providers. More specifically, we aim at identifying emotional themes within patient online reviews and their influence on the patient overall satisfaction.
Sponsorship/Conference/Institution
Decision Sciences Institute Annual Meeting (DSI)
Location
Austin, TX
Recommended Citation
Terpend, Regis, James Kroes, Christian L. Rossetti.
2016.
"Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance."
Logistics & Supply Chain Management: Faculty Presentations (1998-2020).
Presentation 177.
https://digitalcommons.georgiasouthern.edu/logistics-supply-facpres/177
