Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance

Presenters/Authors

Regis Terpend, Boise State University
James Kroes, Boise State University
Christian L. Rossetti, Georgia Southern UniversityFollow

Document Type

Presentation

Presentation Date

11-21-2016

Abstract or Description

The main goal of this study is to conduct a content analysis of patient-generated online reviews of health providers. More specifically, we aim at identifying emotional themes within patient online reviews and their influence on the patient overall satisfaction.

Sponsorship/Conference/Institution

Decision Sciences Institute Annual Meeting (DSI)

Location

Austin, TX

Recommended Citation

Terpend, Regis, James Kroes, Christian L. Rossetti. 2016. "Emotional Themes in Online Patient-generated Online Reviews and Their Effects on Performance." Department of Logistics & Supply Chain Management Faculty Presentations. Presentation 177.
https://digitalcommons.georgiasouthern.edu/logistics-supply-facpres/177