Document Type
Presentation
Presentation Date
11-16-2023
Abstract or Description
A challenge that many leaders face in Access Services is managing employee relations. A team with high morale will be well-functioning, collegial, and more likely to represent the library positively. What is a leader to do when they notice a slow degenerative change in morale or when a department has become toxic? This is when clearly defined progressive discipline can be used as a tool to guide a department back on track. Progressive discipline should not be punitive especially if it incorporates a sense of belonging steeped in DEI. Using positive discipline techniques that reinforce connectedness, team spirit, and genuine restorative practices that help employees take responsibility for their actions intent on repairing harm. As such, it should modify behaviors, hold employees accountable, and maintain team morale. This presentation will share the steps of progressive discipline that the presenters have used and will share real-life scenarios throughout the presentation.
Sponsorship/Conference/Institution
2023 ASiL Incorporated Access Services in Libraries Conference
Recommended Citation
Coates, Kay, Jessica Garner.
2023.
"Reversing the Downward Curve: When is Progressive Discipline Necessary and How to Focus on Positive Improvement and Retention within an Access Services Department?."
Library Faculty Presentations.
Presentation 292.
https://digitalcommons.georgiasouthern.edu/lib-facpresent/292
Conference program
Additional Information
Georgia Southern University faculty members, Kay Coates and Jessica Garner co-presented Reversing the Downward Curve: When is Progressive Discipline Necessary and How to Focus on Positive Improvement and Retention within an Access Services Department? in the 2023 ASiL Incorporated Access Services in Libraries Conference, November 2023.
Program