Linking Quality Supervisory Support to Turnover Intentions Among Rural Healthcare Professionals: The Mediating Role of Performance Appraisal Satisfaction and Moderating Role of Perceived Organizational Support
Quality Management Journal
This study examines the relationships among quality supervision, performance appraisal satisfaction, and employee turnover. It explores the moderating role of perceived organizational support in these relationships within the context of rural healthcare. Data for this study were obtained from an online survey of employees from a large rural health facility in the Southeastern United States. Hypothesized relationships were examined using regression-based moderated mediation analysis. The empirical results suggest a negative relationship between the quality of supervisory support and turnover intentions, mediated partially by employees’ performance appraisal satisfaction. The indirect effect of quality supervisory support on turnover intention and the direct effect of performance appraisal satisfaction on turnover were also found to be moderated by perceived organizational support. Understanding factors that drive employee retention can help inform effective managerial practices and interventions for reducing turnover. Our study contributes to practice and the existing literature by examining the boundary conditions of perceived organizational support on the direct and indirect association between quality supervisory support and turnover intentions via performance appraisal satisfaction.
Boakye, Kwabena, Samuel T. Opoku, Bettye Apenteng.
"Linking Quality Supervisory Support to Turnover Intentions Among Rural Healthcare Professionals: The Mediating Role of Performance Appraisal Satisfaction and Moderating Role of Perceived Organizational Support."
Quality Management Journal: Taylor & Francis Online.