Location
Virtual Poster Presentation- Undergraduate
Faculty Mentors
Amie Ellis
Course Name
OSCM 3437 Service Operations Management
Academic Unit
Parker College of Business
Session Type
Undergraduate Poster Presentation
Presentation Type and Release Option
Presentation (Open Access)
Start Date
April 2022
Description
American universities are working towards solving food insecurity challenges experienced by members of their campus communities including students, staff, and faculty. This service-learning project aims to implement several key service operation management practices at Georgia Southern University’s Eagle Essentials Food Pantry that opened in 2020 on the Statesboro campus. Specifically, this project involves the design of the service package and blueprint map, servicescape design, and design and implementation of a visually managed Kanban inventory management system. The service package, servicescape, and blueprint identify characteristics necessary to support the desired service experience and illustrate the service process. The Kanban inventory management system serves to provide real time inventory levels essential to communicate low stock items to donors for replenishment. Through the design and implementation of key service operation management tools, customer satisfaction will increase by immersing visitors in a welcoming environment and essential items will be readily available.
Key Terms: Kanban, Inventory Management, Servicescape, Food Pantry, Service-Learning
Copyright
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Creative Commons License
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Service Operations Improvements For The Eagle Essentials Food Pantry
Virtual Poster Presentation- Undergraduate
American universities are working towards solving food insecurity challenges experienced by members of their campus communities including students, staff, and faculty. This service-learning project aims to implement several key service operation management practices at Georgia Southern University’s Eagle Essentials Food Pantry that opened in 2020 on the Statesboro campus. Specifically, this project involves the design of the service package and blueprint map, servicescape design, and design and implementation of a visually managed Kanban inventory management system. The service package, servicescape, and blueprint identify characteristics necessary to support the desired service experience and illustrate the service process. The Kanban inventory management system serves to provide real time inventory levels essential to communicate low stock items to donors for replenishment. Through the design and implementation of key service operation management tools, customer satisfaction will increase by immersing visitors in a welcoming environment and essential items will be readily available.
Key Terms: Kanban, Inventory Management, Servicescape, Food Pantry, Service-Learning
