Document Type

Conference Proceeding

Conference Track

Social Media/ Internet/ Mobile/ Direct Marketing

Publication Date



As a new area of academic inquiry, Automated Marketing is in its adolescence but has proved to be fast developing and very innovative, mirroring the relatively early stage of the development and application of the technologies that have enabled it. This article widens the understanding of this field of study, which is important both to practice and theory, by drawing attention to two deficiencies: not much has been written on Automated Marketing as such and the little that has been written adopts a narrow technical view while overlooking the significance and impact that it has on marketing, business strategy and philosophy. The discussion analyses Automated Marketing in terms of its ingredients: people and processes; business philosophy; and the democratisation of interactions. We raise questions about its effect on competition of traditional companies and small and medium size enterprises across sectors.

Copyright Statement / License for Reuse

Digital Commons@Georgia Southern License

Included in

Marketing Commons