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Abstract

Phyllis R. Anderson, MetE, MBA, PhD, is a senior university lecturer in the College of Business and Public Administration at Governors State University, One University Parkway, University Park, IL 60484.

Joanne R. Reid, BA, MSED, EdD, is the vice president of Corporate Development Associates, Inc., Lombard, IL 60148.

First Page

21

Last Page

30

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