Title

Batching in a Mass Service Operation

Document Type

Presentation

Publication Date

4-2000

Abstract

Job batching in manufacturing has been well-researched. While batching is also employed in mass services, it is not clear to what extent the manufacturing theory may be transferred. We studied a single case with multiple instances of batching. Our findings indicate that while the factors that affect batching in manufacturing still apply, so do additional factors. The net effect is a broader set of considerations which influence the determination of when batching is desired in mass services and how big batches should be.

Sponsorship/Conference/Institution

Production and Operations Management Society Annual Conference (POMS)

Location

San Antonio, TX

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