Batching in a Mass Service Operation
Job batching in manufacturing has been well-researched. While batching is also employed in mass services, it is not clear to what extent the manufacturing theory may be transferred. We studied a single case with multiple instances of batching. Our findings indicate that while the factors that affect batching in manufacturing still apply, so do additional factors. The net effect is a broader set of considerations which influence the determination of when batching is desired in mass services and how big batches should be.
Production and Operations Management Society Annual Conference (POMS)
San Antonio, TX
Simons, Jacob V..
"Batching in a Mass Service Operation."
Logistics & Supply Chain Management Faculty Presentations.