Title

Emotional Intelligence and Communication Levels in Information Technology Professionals

Document Type

Article

Publication Date

6-2017

Publication Title

Computers in Human Behavior

DOI

10.1016/j.chb.2017.01.048

ISSN

0747-5632

Abstract

In today's digital and technical environment, employers are looking for personnel that can contribute to the organization not only with the use of technical skills but can also express their expertise with the use of positive emotional intelligence and communication effectiveness. As research is lacking in the investigation of soft skills used by information technology professionals, the relationship between emotional intelligence and communication adaptability is the focus of this research. This quantitative non-experimental correlational analyses the emotional intelligence and communication adaptability level of 111 Information Technology professionals that work in the United States. The research found a significant positive relationship between emotional intelligence and the communication adaptability of the information technology professional. The positive outcome of this study suggests that information technology professions that have a strong relationship between emotional intelligence and communication aptitude can have positive implications for organizations for organizational teamwork/relationship building.

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