Document Type

Contribution to Book

Publication Date


Publication Title

2011 Southeastern InfORMS Conference Proceedings


This paper provides an updated view of the importance of various skills and traits for entry-level IT workers as perceived by the IT industry based on a web-based survey administered to IT managers nationwide. The survey consists of 47 skills and traits that include personal and interpersonal skills, as well as technical skills. This study finds that the top 12 skills and traits are personal and interpersonal skills with honesty and integrity ranked most highly. The top 5 technical skills are operating systems, security, hardware, networking, and database, which have been part of the IT core for many years. The noticeable change in technical skills is the low ranking of programming. Based on the analysis of the survey, several ideas for curriculum recommendations for IT-related programs are provided.


Ownership of a Proceedings submission remains with the author or authors. Proceedings obtained from the Southeast Decision Sciences Institute site