Term of Award

Fall 2002

Degree Name

Doctor of Education in Educational Administration

Document Type and Release Option

Thesis (open access)


Department of Leadership, Technology, and Human Development

Committee Chair

Michael D. Richardson

Committee Member 1

Barbara A. Price

Committee Member 2

Mia Alexander-Snow

Committee Member 3

Catherine C. Wooddy


As information systems become an ever-increasing part of the educational infrastructure, their successful implementation and operation become paramount and strategic. It appears that information systems have not been utilized in a paramount or strategic fashion by education, especially in organizations of higher education.

The intent of this research was to identify the perceptions of the presidents/chief executive officers (CEOs) and the senior information systems executive'chief information officers (CIOs) in not-for-profit institutions of higher education, accredited by Southern Association of Colleges and Schools (SACS), and whose highest conferred degree is a master's degree or higher. The study reviewed certain institutional and respondent demographics. The perceptions queried related to four categories: (a) institutional strategic planning, (b) information systems planning, (c) information systems success, and (d) critical effect of information systems on the institution's operation. All data collected were self-reported by the CEOs and CIOs of the surveyed institutions.

A total of 316 not-for-profit higher education institutions were sent a package requesting that a survey be completed by the CEO and the CIO of the respective institution. The mailing comprised the entire population of the study. Response was permitted by mail and web. Usable responses were received from seventy-five institutions; the respondents included forty-nine CEOs and fifty-two CIOs for a total of one hundred one individual responses.

The major findings of this study may be summarized. Perceptions of CEOs and CIOs in regard to planning and information systems success are the same in terms of most of the variables of the study. The perceptions which differed were only in a matter of degree. There were no occasions where the perceptions of the CEOs and CIOs were on opposite ends of the continuum. Demographics have little to do with the perceptions of CEOs and CIOs in regard to planning and information systems success. The criteria for judging the success of the information systems function may be categorized into (a) user satisfaction, (b) meeting goals and objectives, and (c) system reliability.


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