Term of Award

Fall 2010

Degree Name

Doctor of Education in Education Administration (Ed.D.)

Document Type and Release Option

Dissertation (open access)

Department

Department of Leadership, Technology, and Human Development

Committee Chair

Lucindia Chance

Committee Member 1

Russell Mays

Committee Member 2

Don Stumpf

Abstract

The purpose of this study was to determine if the level of emotional intelligence of Education Services Officers and Education Services Specialists plays a role in team performance of Counselors while taking into consideration organizational climate and job satisfaction. All 208 Education Services Officers, Education Services Specialists, and Counselors around the world were asked to participate in this study. The Education Services Officers and Education Services Specialists were asked to complete the Emotional Quotient-inventory: Short (EQ-i: S) online. Army Education Counselors were asked to complete a newly constructed survey, Team Performance, Job Satisfaction, and Organizational Climate in ACES, which was administered online. Responses to the surveys were provided by 36% of the Army Continuing Education System personnel. A multiple regression analysis determined there was not a significant relationship between the EQ-i: S score of Education Services Officers and Education Services Specialists and the team performance level of Army Education Center Counselors while taking into consideration organizational climate and job satisfaction. However, both job satisfaction and organizational climate levels were found to have strong, positive relationships with team performance levels among Counselors at the .001 level. Additional analyses were conducted to determine the effects of age and gender on emotional intelligence, team performance, organizational climate, and job satisfaction levels. The effects of age were not found to be significant. However, the effects of gender on team performance, job satisfaction, and organizational climate levels were found to have strong, positive relationships that were statistically significant. By knowing the factors that influence team performance levels, the Army Continuing Education System can improve measures that influence job satisfaction and organizational climate at Army Education Centers.

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