Incivility in Academe: Strategies for Managing High-Performing Instigators
Journal of Business and Educational Leadership
In this study, we examined strategies in use for managing the uncivil behavior of instigators who are high performers (HPIs). Using semi-structured interviews, we spoke with University Department Chairs regarding the productive and the unproductive strategies they used to manage HPIs. The themes that emerged from the data through open coding indicated that the best possible outcome of managing HPIs is not eradication of incivility, but containment and management, using techniques such as paying special attention to the instigator and their work assignments and administering sanctions.
Irani Williams, Feruzan, Constance Campbell, Luther T. Denton.
"Incivility in Academe: Strategies for Managing High-Performing Instigators."
Journal of Business and Educational Leadership, 4 (1): 148-159.