The Service Case Scheduling Problem (SCSP)
Numerous services require the processing of individual customer cases. Each case calls for the service provider to accomplish several tasks, many of which involve precedence relationships and sequence-dependent setup times (SDST). In addition, time lags may be required between certain tasks to permit processing external to the service provider. Finally, satisfaction of customer demand is typically constrained by the availability of the service provider, who seeks to accomplish tasks with an eye toward several dynamic objectives. This problem, designated the SCSP, is both logically and formally described and implications for its solution are discussed.
Production and Operations Management Society Annual Conference (POMS)
Santa Fe, NM
Simons, Jacob V..
"The Service Case Scheduling Problem (SCSP)."
Logistics & Supply Chain Management Faculty Presentations.