Examining the Effects of Communication Structure on Inter-Functional Performance Using Social Network Analysis
We apply social network analyses to 5M email messages, matched survey response data, and archival process data obtained from a global consumer goods manufacturer to examine how communication structure influences the performance of inter-functional dyadic ties. Initial results indicate important moderators that constrain the efficacy of inter-functional communications.
Decision Sciences Institute Annual Meeting (DSI)
Ellis, Scott C., Joe Labianca, Jae-Young Oh.
"Examining the Effects of Communication Structure on Inter-Functional Performance Using Social Network Analysis."
Logistics & Supply Chain Management Faculty Presentations.