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Abstract or Description

Presented virtually at the 2020 AABIG Conference by Prof. Kay Coates


In unprecedented times such as this, there is a significant increase in demand for virtual learning as result of social distancing. It is fundamental to readily identify the needs of patrons universally through proactive engagement by initiating dialogue. Additionally, accurately assessing and responding to the needs of patrons becomes high priority in delivering satisfactory service given the uncertainty and risks in overcoming latent communication barriers. In order to provide effective reference service the role of listening is critical. Best-case scenario, the outcome drives innovative instruction and offers win-win solutions to a diverse population of users.

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AABIG Conference