Document Type
Presentation
Publication Date
10-9-2019
Abstract
Presentation given at Georgia Libraries Conference
A brief discussion on ways librarians can use design thinking strategies to support older adult library users. With more university libraries serving the public, academic librarians must be prepared to serve non-traditional students and multi-generational patrons. In particular, older adult library patrons often surface with unique research quests ranging from leisurely bylines, life-long learning to ancestral pursuits and more. Assessing their distinct needs yields opportunities to serve this population of users through relationship building, knowledge-based content, and access privileges. Design thinking solutions can equip academic librarians to effectively engage, support, and satisfy the diverse needs of this user community.
Sponsorship/Conference/Institution
Georgia Libraries Conference
Location
Macon, GA
Source
https://glc2019.sched.com/event/UwNu/successful-user-experience-active-listening-creative-solutions-building-relationships-engaging-older-adult-patrons
Recommended Citation
Coates, Kay, Dylitchrous Thompson.
2019.
"Successful User Experience Active Listening + Creative Solutions = Building Relationships, Engaging Older Adult Patrons."
Library Faculty Presentations.
Presentation 126.
source: https://glc2019.sched.com/event/UwNu/successful-user-experience-active-listening-creative-solutions-building-relationships-engaging-older-adult-patrons
https://digitalcommons.georgiasouthern.edu/lib-facpresent/126