Improving Outreach Efficiency through Centralized Coordination at the Fulton County Board of Health
Abstract
Background
Fulton County Board of Health (FCBOH) serves a diverse population of over one million. However, its community outreach efforts are decentralized, leading to inefficiencies, scheduling conflicts, and missed opportunities. This initiative aims to develop a unified process to streamline outreach requests, ensuring effective engagement with the community.
Methods: We convened focus groups across FCBOH divisions to identify challenges in the current decentralized outreach system. The Plan-Do-Study-Act (PDSA) cycle was used to guide the development and pilot testing of a centralized electronic outreach request system. Key stakeholders, including division representatives and IT, were involved to ensure smooth integration and user-friendly design.
Results or Anticipated Results: The centralized system is expected to reduce administrative time spent on outreach scheduling by 2-3 hours per week per department and improve overall community engagement. Pilot testing will track improvements in scheduling efficiency and stakeholder satisfaction.
Conclusion
This process improvement project is poised to enhance the efficiency and effectiveness of FCBOH’s community outreach efforts. By streamlining outreach requests, FCBOH will strengthen its ability to engage the community, reduce scheduling conflicts, and improve public health service delivery.
Keywords
- Outreach coordination
- Public health services
- Process improvement
- PDSA cycle
- Community engagement
Keywords
Outreach coordination, Public health services, Process improvement, PDSA cycle, Community engagement
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Improving Outreach Efficiency through Centralized Coordination at the Fulton County Board of Health
Background
Fulton County Board of Health (FCBOH) serves a diverse population of over one million. However, its community outreach efforts are decentralized, leading to inefficiencies, scheduling conflicts, and missed opportunities. This initiative aims to develop a unified process to streamline outreach requests, ensuring effective engagement with the community.
Methods: We convened focus groups across FCBOH divisions to identify challenges in the current decentralized outreach system. The Plan-Do-Study-Act (PDSA) cycle was used to guide the development and pilot testing of a centralized electronic outreach request system. Key stakeholders, including division representatives and IT, were involved to ensure smooth integration and user-friendly design.
Results or Anticipated Results: The centralized system is expected to reduce administrative time spent on outreach scheduling by 2-3 hours per week per department and improve overall community engagement. Pilot testing will track improvements in scheduling efficiency and stakeholder satisfaction.
Conclusion
This process improvement project is poised to enhance the efficiency and effectiveness of FCBOH’s community outreach efforts. By streamlining outreach requests, FCBOH will strengthen its ability to engage the community, reduce scheduling conflicts, and improve public health service delivery.
Keywords
- Outreach coordination
- Public health services
- Process improvement
- PDSA cycle
- Community engagement
