Term of Award

Summer 2021

Degree Name

Master of Arts in Social Sciences (M.A.)

Document Type and Release Option

Thesis (restricted to Georgia Southern)

Copyright Statement / License for Reuse

Creative Commons License
This work is licensed under a Creative Commons Attribution 4.0 License.


Department of Sociology and Anthropology

Committee Chair

Ted Brimeyer

Committee Member 1

April Schueths

Committee Member 2

Pidi Zhang


The overall purpose of this study is to investigate how frontline service worker experiences are affected during a national pandemic. This study qualitatively examined the impact of the COVID-19 pandemic on workers experiences in the primary and secondary sectors of the labor market. Questions related to an individual’s work identity, workplace environment, workplace interactions, work functions, and workplace safety before and after the emergence of COVID-19 were investigated. Previous literature on workers during a national pandemic has typically focused on healthcare workers. The present study is centered around frontline service workers (i.e., anyone who works face-to-face with customers/clients; not in healthcare) experiences and how those have been affected by the current COVID pandemic.

OCLC Number


Research Data and Supplementary Material