Term of Award

Fall 2017

Degree Name

Doctor of Education in Educational Leadership (Ed.D.)

Document Type and Release Option

Dissertation (open access)


Department of Leadership, Technology, and Human Development

Committee Chair

Daniel Calhoun

Committee Member 1

Antonio Gutierrez de Blume

Committee Member 2

Mete Akcaoglu


Increasing enrollments of online students has impacted higher education institutions over the last twenty years. While much of the research related to online learning has focused on instructional design and student persistence variables, the role of student support services is a needed area of research. This study set out to evaluate online graduate students’ perceptions of their satisfaction and importance in three student support service areas: enrollment services, academic services, and student services at one public, four-year institution in southeastern Georgia. Findings from this quantitative study indicated satisfied online graduate students in a majority of the areas, with mean difference statistical analyses highlighting needed areas of improvement. Discussion and implications from the findings suggest practical recommendations for this institution, and others, to evaluate student services and make improvements where needed. Recommendations for future research include whether or not access to support services impacts online progression throughout their programs.

Research Data and Supplementary Material