Delivering Quality Customer Service: the Interactive Effects of Employee Job Resourcefulness and Organizational Support, Shawn F. Clouse, Simona Stan, Nader H. Shooshtari
Association of Marketing Theory and Practice Proceedings 2013

The Challenges and Benefits of Offering a Distance Learning MBA Program: Two Program’s Perspectives, Joe Bocchi, Shawn F. Clouse, Jacqueline K. Eastman, Maureen J. Fleming, Richard Jordan, Nader H. Shooshtari, Cathy Owens Swift
Jacqueline K. Eastman