A Preliminary Investigation of Website Sustainability Communication by FIFA Member Associations, Ryan Luchs, John Lanasa, Diane P. Ramos, Dorene Ciletti
Association of Marketing Theory and Practice Proceedings 2011

The Role of Refund Policy and Complaint Response Time in Determining Customer Satisfaction and Repurchase Intent, Audrey Guskey, Ryan Luchs, Xiaomei Min
Journal of Applied Marketing Theory

Evidence of Sustainability Communication in Major League Baseball: A Website Analysis, Dorene Ciletti, John Lanasa, Diane Ramos, Ryan Luchs, Junying Lou
Association of Marketing Theory and Practice Proceedings 2010