Salesperson Empathy and Listening: Impact on Relationship Outcomes, Praveen Aggarwal, Stephen B. Castleberry, Rick Ridnour, C. David Shepherd
C. David Shepherd

Burnout in Professional Sales, C. David Shepherd, Armen Tashchian, Rick Ridnour
C. David Shepherd

The Training of Effective Listening Skills in Personal Selling, Rick Ridnour, C. David Shepherd, Stephen B. Castleberry
C. David Shepherd

Using the Watson-Barker Listening Test to Measure Salesperson Listening, Stephen B. Castleberry, C. David Shepherd, Rick Ridnour
C. David Shepherd

A Comparison of the Sales Management Training Practices of Smaller and Larger Organizations, C. David Shepherd, Rick Ridnour
C. David Shepherd