Chamber of Commerce Membership: An Explanatory Model of Member Organizations’ Normative, Continuance and Affective Commitment, Shawn Clouse, Simona Stan, Nader Shooshtari
Association of Marketing Theory and Practice Proceedings 2022

Customer Complaint Handling: The Importance of Employee Training for Customer Service, Nader Shooshtari, Shawn Clouse, Simona Stan
Journal of Applied Marketing Theory