Part of the Marketing Commons

Works by Kristy E. Reynolds in Marketing

2018

Employing Proactive Interaction for Service Failure Prevention to Improve Customer Service Experiences, Hyunju Shin, Alexander E. Ellinger, David L. Mothersbaugh, Kristy E. Reynolds
Hyunju Shin

2017

Employing Proactive Interaction for Service Failure Prevention to Improve Customer Service Experiences, Hyunju Shin, Alexander E. Ellinger, David L. Mothersbaugh, Kristy E. Reynolds
Department of Marketing Faculty Publications

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