Part of the Marketing Commons

Works by Anna S. Mattila in Marketing

2018

Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives, Hyunju Shin, Riza Casidy, Anna S. Mattila
Hyunju Shin

Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives, Hyunju Shin, Riza Casidy, Anna S. Mattila
Department of Marketing Faculty Publications

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