Part of the Business Administration, Management, and Operations Commons

Works by Son K. Lam in Business Administration, Management, and Operations

2015

Walking a Tightrope: The Joint Impact of Customer and Within-Firm Boundary-Spanning Activities on Customer Satisfaction and Team Performance, Stefan Todd Sleep, Sundar Bharadwaj, Son K. Lam
Stefan T. Sleep

Link

The Sales/Marketing Integration Gap: The Joint Impact of Environmental, Firm, and Functional Drivers on Realized and Desired Integration, Stefan Todd Sleep, John Hulland, Son K. Lam
Stefan T. Sleep

 

2014

Customer Experience Decomposition: A Conceptual Framework, Stefan Todd Sleep, Son K. Lam
Stefan T. Sleep

Link

2013

The Impact of Firm and Customer Boundary Spanning Activities on Customer Satisfaction and Team Performance, Stefan Todd Sleep, Sundar Bharadwaj, Son K. Lam
Stefan T. Sleep

 

2012

Managing Two Boundaries to Deliver Solutions, Stefan Todd Sleep, Sundar Bharadwaj, Son K. Lam
Stefan T. Sleep