The Wrath of God: Exposure to the Authoritarian God Concept and Consumer Responses to Service Failure and Recovery, Riza Casidy, Hyunju Shin, Shahin Sharifi
Department of Marketing Faculty Presentations

Use it or Lose It: Point Expiration and Status Demotion, Hyunju Shin, Riza Casidy
Hyunju Shin

The Wrath of God: Exposure to the Authoritarian God Concept and Consumer Responses to Service Failure and Recovery, Riza Casidy, Hyunju Shin, Shahin Sharifi
Hyunju Shin

Use it or Lose It: Point Expiration and Status Demotion, Hyunju Shin, Riza Casidy
Department of Marketing Faculty Publications

Customer Responses to the Point Management Strategy in the Occurrence of Customer Demotion, Hyunju Shin, Riza Casidy
Department of Marketing Faculty Presentations

Customer Responses to Service Failure in Direct and Indirect Harm Context, Hyunju Shin, Riza Casidy
Hyunju Shin

Brand Trust and Avoidance Following Brand Crisis: A Quasi-Experiment on the Effect of Franchisor Statements, Hyunju Shin, Riza Casidy, Alyssa Yoon, So-Hyang Yoon
Hyunju Shin

Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives, Hyunju Shin, Riza Casidy, Anna S. Mattila
Hyunju Shin

Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives, Hyunju Shin, Riza Casidy, Anna S. Mattila
Department of Marketing Faculty Publications

Brand Trust and Avoidance Following Brand Crisis: A Quasi-Experiment on the Effect of Franchisor Statements, Hyunju Shin, Riza Casidy, Alyssa Yoon, So-Hyang Yoon
Department of Marketing Faculty Publications

Customer Responses to Service Failure in Direct and Indirect Harm Context, Hyunju Shin, Riza Casidy
Department of Marketing Faculty Presentations

The Effects of Harm Directions and Service Recovery Strategies on Customer Forgiveness and Negative Word-of-Mouth Intentions, Riza Casidy, Hyunju Shin
Department of Marketing Faculty Publications

I Shall Not Forgive You: Understanding the Effect of Harm Directions in Service Failure, Riza Casidy, Hyunju Shin
Hyunju Shin

The Effects of Harm Directions and Service Recovery Strategies on Customer Forgiveness and Negative Word-of-Mouth Intentions, Riza Casidy, Hyunju Shin
Hyunju Shin