Part of the Business Administration, Management, and Operations Commons

Works by Pratibha A. Dabholkar in Business Administration, Management, and Operations

2000

A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through a Longitudinal Study, Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe
C. David Shepherd

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1993

Antecedents and Consequences of Service Quality for Institutional Users, Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe
C. David Shepherd