Part of the Business Administration, Management, and Operations Commons

Works by Dayle I. Thorpe in Business Administration, Management, and Operations

2000

A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through a Longitudinal Study, Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe
C. David Shepherd

Link

1993

Antecedents and Consequences of Service Quality for Institutional Users, Pratibha A. Dabholkar, C. David Shepherd, Dayle I. Thorpe
C. David Shepherd