The Efficacy of Customer’s Voluntary Use of Self-Service Technology (SST): A Dual-Study Approach
Hyunju Shin
Part of the Business Administration, Management, and Operations Commons
Works by Bo Dai in Business Administration, Management, and Operations
2021
2020
Customer Reactions to Voluntary Use of Automated Service Interactions: Structured Abstract
Hyunju Shin
2019
Customer Reactions to Voluntary Use of Automated Service Interactions: Structured Abstract
Department of Marketing Faculty Presentations
2017
Overcoming Information Overload in Retail Environments: Imagination and Sales Promotion in a Wine Context
Bo Dai
