Part of the Business Administration, Management, and Operations Commons

Works by Anna S. Mattila in Business Administration, Management, and Operations

2018

Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives, Hyunju Shin, Riza Casidy, Anna S. Mattila
Hyunju Shin

Service Recovery, Justice Perception, and Forgiveness: The “Other Customers” Perspectives, Hyunju Shin, Riza Casidy, Anna S. Mattila
Department of Marketing Faculty Publications

Link