Salesperson Empathy and Listening: Impact on Relationship Outcomes, Praveen Aggarwal, Stephen B. Castleberry, Rick Ridnour, C. David Shepherd
C. David Shepherd

Salesperson Listening: A Replication and Extension of the ILPS Scale, Stephen B. Castleberry, Rick E. Ridnour, C. David Shepherd
C. David Shepherd

The Training of Effective Listening Skills in Personal Selling, Rick Ridnour, C. David Shepherd, Stephen B. Castleberry
C. David Shepherd

Effective Interpersonal Listening in the Personal Selling Environment: Conceptualization, Measurement, and Nomological Validity, Stephen B. Castleberry, C. David Shepherd
C. David Shepherd

Using the Watson-Barker Listening Test to Measure Salesperson Listening, Stephen B. Castleberry, C. David Shepherd, Rick Ridnour
C. David Shepherd

Linking Effective Listening With Salesperson Performance: An Exploratory Investigation, C. David Shepherd, Stephen B. Castleberry, Rick E. Ridnour
C. David Shepherd

Effective Interpersonal Listening and Personal Selling, Stephen B. Castleberry, C. David Shepherd
C. David Shepherd