A Theoretical Review of Flexibility, Agility and Responsiveness in the Operations Management Literature: Toward a Conceptual Definition of Customer Responsiveness, Ednilson Santos Bernardes, Mark D. Hanna
Mark D. Hanna

A Theoretical Review of Flexibility, Agility and Responsiveness in the Operations Management Literature: Toward a Conceptual Definition of Customer Responsiveness, Ednilson Santos Bernardes, Mark D. Hanna
Department of Logistics & Supply Chain Management Faculty Publications