The Battle for Customer Loyalty: An Examination of Customer Loyalty in the Goods and Services Domain, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok
Kwabena Boakye

An Assessment of National Healthcare Service Delivery: A Ghanaian Illustration, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok, Hong Qin
Kwabena Boakye

Healthcare Service Delivery in Ghana: An Empirical Study, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok, Hong Qin
Kwabena Boakye

The Battle for Customer Relationship: Toward the Operationalization of the Investment Model, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok
Kwabena Boakye

The Battle for Customer Loyalty: An Examination of Customer Loyalty in the Goods and Services Domain, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok
Department of Logistics & Supply Chain Management Faculty Publications

An Assessment of National Healthcare Service Delivery: A Ghanaian Illustration, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok, Hong Qin
Department of Logistics & Supply Chain Management Faculty Publications

An Integrated Model of Quality for Mass Services in the Context of Ghanaian Retailing Banking Sector, Kwabena G. Boakye, Victor R. Prybutok, Charles Blankson
Kwabena Boakye

UCPERF: An Urgent Care Patient Satisfaction Instrument, Hong Qin, Victor R. Prybutok, Daniel A. Peak, Kwabena G. Boakye
Kwabena Boakye

Q-TAM: A Quality Technology Acceptance Model for Technology Operations Managers, Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok
Kwabena Boakye

Development of a Service Continuance Model with IT Service Antecedents, Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok, Audhesh K. Paswan
Kwabena Boakye

Healthcare Service Delivery in Ghana: An Empirical Study, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok, Hong Qin
Department of Logistics & Supply Chain Management Faculty Presentations

The Battle for Customer Relationship: Toward the Operationalization of the Investment Model, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok
Department of Logistics & Supply Chain Management Faculty Publications

An Integrated Model of Quality for Mass Services in the Context of Ghanaian Retailing Banking Sector, Kwabena G. Boakye, Victor R. Prybutok, Charles Blankson
Department of Logistics & Supply Chain Management Faculty Publications

Development of a Mass Service Customer Commitment Model, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok
Kwabena Boakye

Development of a Service Continuance Model with IT Service Antecedents, Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok, Audhesh K. Paswan
Department of Logistics & Supply Chain Management Faculty Publications

Q-TAM: A Quality Technology Acceptance Model for Technology Operations Managers, Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok
Department of Logistics & Supply Chain Management Faculty Publications

UCPERF: An Urgent Care Patient Satisfaction Instrument, Hong Qin, Victor R. Prybutok, Daniel A. Peak, Kwabena G. Boakye
Department of Logistics & Supply Chain Management Faculty Publications

An Integrated Technology Acceptance Model for Predicting Product Usage, Kwabena G. Boakye, Thomas McGinnis, Victor R. Prybutok
Kwabena Boakye

Teaching with Technology: Online Resources as a Pedagogical Aid in Teaching a Graduate Course in Quality Control, Kwabena G. Boakye, Chao Wen, Victor R. Prybutok
Kwabena Boakye

The Mediating Role of Investment in Commitment Level Prediction, Kwabena G. Boakye, Charles Blankson, Victor R. Prybutok
Kwabena Boakye

The Intention of Continued Web-enabled Phone Service Usage: A Quality Perspective, Kwabena G. Boakye, Victor R. Prybutok, Sherry D. Ryan
Kwabena Boakye

Toward an Application of the Investment Model: Review and Initial Findings, Kwabena G. Boakye, Jun H. Kwon, Charles Blankson, Victor R. Prybutok
Kwabena Boakye

Customer Satisfaction with Internet-Enabled Mobile Phones and Intention of Continued Usages, Kwabena G. Boakye, Victor R. Prybutok
Kwabena Boakye