A Theoretical Review of Flexibility, Agility and Responsiveness in the Operations Management Literature: Toward a Conceptual Definition of Customer Responsiveness
Mark D. Hanna
Part of the Operations and Supply Chain Management Commons
Part of the Operations and Supply Chain Management Commons
A Theoretical Review of Flexibility, Agility and Responsiveness in the Operations Management Literature: Toward a Conceptual Definition of Customer Responsiveness
Mark D. Hanna