Supply Chain Management/ International Marketing/ Business to Business Marketing
This article provides a description of the changing needs and role of customer service employees, their competencies, job requirements, and training needs. Four key findings for developing effective training options are discussed. The data comes from an original research project funded by the Council of Logistics Management (CSCMP).
Copyright Statement / License for Reuse
Digital Commons@Georgia Southern License
McMahon, Dave; LeMay, Stephen A.; Periatt, Jeff; and Opengart, Rose, "Customer Service Employees in Logistics" (2013). Association of Marketing Theory and Practice Proceedings 2013. 13.