Service Marketing/ Non-Profit Marketing/ Ethics
A sample of 815 adults drawn from the general American population provided their perception of the appropriateness of 12 questionable consumer actions in the marketplace. The scenarios investigated ranged from illegal actions such as inflating one’s losses when filing an insurance claim to actions that while not illegal, may raise questions of ethics. The 12 scenarios exhibited a wide range of mean responses on the six-point scale thereby supporting an often stated premise that consumer ethics is situational in nature. An array of commonly employed demographic questions was also included on the Internet-based survey, and differences of opinion were documented across the various demographic segments.
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Fullerton, Sam and Neale, Larry, "Attitudes towards Consumer Transgressions in the Marketplace" (2010). Association of Marketing Theory and Practice Proceedings 2010. 70.