As electronic resource access (ERA) issues increase in frequency and complexity, technical services librarians are on the lookout for proactive techniques to identify and address these issues before they become a problem for patrons. This poster presents a series of “essential audits” employed by the ERA support team at Georgia Southern University in Statesboro, GA, to catch access issues before they are reported by patrons or public services librarians. Regular audits include bi-weekly link tests on the library’s A-Z Database List, quarterly link asset tests in LibGuides, rolling authentication audits of link resolver records, and ad hoc audits of 856 links.
American Library Association Annual Conference (ALA)
Mortimore, Jeffrey M., Jessica Minihan.
"Essential Audits for Proactive Electronic Resource Access Support."
Library Faculty Presentations.